Privacy Policy
Effective date: October 20, 2026
This policy describes how Vehicle Transport LLC (“Vehicle Transport,” “we,” “us,” or “our”) may collect, use, and share information when you visit our website or use our related customer and driver applications.
Information We May Collect
- Contact and account information: such as name, email address, phone number, and information you submit to create or manage an account or contact support.
- Trip and vehicle information: such as pickup and delivery locations, vehicle type and details, scheduling information, and trip communications.
- Driver and service information: information submitted for driver onboarding, eligibility, trip coordination, documents, or support.
- Device and usage information: such as browser/device details, technical logs, and interactions needed to operate, secure, and troubleshoot our services.
- Location information: where a feature requests or uses it and you grant the relevant device permission. You can manage device-level location permissions in your settings.
How We Use Information
We may use information to provide and coordinate vehicle relocation services; create and manage accounts; communicate about requests and trips; provide customer and driver support; maintain safety, security, and fraud prevention; troubleshoot and improve our services; and comply with applicable legal obligations.
When We Share Information
We may share relevant information with customers, drivers, service providers that help operate our website or apps, and other parties when needed to coordinate a requested service, protect rights and safety, or comply with law. We do not authorize service providers to use information for purposes unrelated to the services they provide to us. We do not sell personal information for money. This policy does not promise that every third-party service has the same privacy practices; review their policies where applicable.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described above, including service delivery, records, dispute resolution, security, and legal compliance. We use reasonable measures intended to protect information, but no online service can guarantee absolute security.
Your Choices and Requests
You may contact us to ask about personal information associated with you or to request correction or deletion where applicable law provides that right. We may need to verify your identity and retain certain information when legally required or reasonably needed for legitimate business records.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13.
Third-Party Services and Changes
Our services may link to third-party websites or use third-party infrastructure. Their privacy practices are governed by their own policies. We may update this policy from time to time and post the updated version here with a revised effective date.
Contact Us About Privacy
Send privacy questions or requests to [email protected].
This page is a general policy draft for the current website and app service model, not legal advice. It should be reviewed against the actual data collected, analytics, app permissions, payment and messaging providers, and applicable laws before being treated as a final legal document.